Lessons from the Alpine in Leadership
Lessons from the Alpine; Leadership values, processes and techniques can be universally applied to any setting. Leading teams in the alpine exaggerates these lessons because the stakes are so high.
In the alpine, if leadership techniques and values such as listening to your team, planning, keeping everyone feeling safe, making timely decisions and believing in a shared vision are executed poorly, they can carry the ultimate consequence.
In this talk Steve takes you through the leadership framework, values processes and techniques that he uses in the alpine and his day to day business life. He showcases examples from both worlds and explains that if we all acted like alpine leaders in which every moment matters, everyone would reach their peaks.
Steve Whittington is President of Roadmap Agency Inc. He has also served for over a decade as a member of the Executive Team of Flaman Group of Companies an award-winning organization and has over 25 years of executive experience. Steve’s current board work includes serving as; President of Glenora Child Care Society; and Co-Chair of the Marketing Program Advisory Committee for NAIT’s JR Shaw School of Business. Previous notable board work included, Chair of the board for Flaman Fitness Canada, a national retailer, a Director for a meal prep internet Startup Mealife and Chair of Lethbridge Housing authority, the third-largest Social housing NGO in Alberta.
Academically, Steve was an instructor of Project Management at Lethbridge College for seven years. Steve holds a Bachelor of Commerce Honours degree; he is a Certified Sales Professional (CSP), Project Management Professional (PMP), Certified Marketing Specialist (CMS) and (CCXP) Certified Customer Experience Professional.
Steve’s first book Thriving in the Customer Age – 8 Key Metrics to Transform your Business Results teaches about the customer journey and provides a guiding framework spanning all stages of the customer experience. The book explains how every metric impacts an organization and how leaders can best utilize each metric to provide a stellar customer experience. Everyone knows the customer is the most important part of a business. This book provides the tools to improve an organization’s customer experience and drastically transform business results.
Recently Steve’s Blog has been profiled as one of the Top 75 Customer Experience blogs
Topic: Speaking